Refund Policy

We want you to see a real, measurable improvement in your PC’s performance. If you’re not satisfied with NovaOptimizer for any reason, you may request a full refund within 14 calendar days of your original purchase date, regardless of the plan you bought (1 Week, 1 Month, or Lifetime).

Refund requests made after the 14-day window has closed will not be eligible, except where required by applicable consumer protection law in your country of residence.

Email support@novaoptimizer.com from the address used at checkout, with your order reference and license key. We aim to acknowledge every request within 1 business day and resolve it within 5 business days.

Approved refunds are issued to the original payment method used at checkout. Depending on your card issuer or payment provider, it may take 5–10 business days for the refund to appear on your statement after we process it.

Once a refund is issued, your license key is deactivated and NovaOptimizer will no longer authorize on your device. Any tweaks already applied to your system remain reversible using the built-in restore point created during setup.

The 1 Week and 1 Month plans are fixed-term one-time purchases, not subscriptions — they do not renew automatically and no further payment will ever be taken after your initial purchase. Because these plans are time-limited by design, refund eligibility is based solely on the 14-day guarantee in Section 1, not on how much of the term remains.

We reserve the right to decline a refund request where there is clear evidence of abuse of this policy, including repeated purchase-and-refund cycles on the same device, account, or payment method.

If you have a concern about a charge, please contact us first at support@novaoptimizer.com so we can resolve it directly — this is almost always faster than a chargeback. Initiating a chargeback without contacting us first may result in your license being suspended while the dispute is investigated.

Rendecraft Limited, Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville PO8 0BT, United Kingdom. Email: support@novaoptimizer.com.